IT Landscape in scope:
5 x Oracle applications financials & manufacturing
+3,500 Active users
24x7x365 Global operations in multiple time-zones
99.99% Planned up-time
Very high level of customization
2 x 11.03 and 3 x 10.7 Oracle application instances with multiple-operating units in each. Heavily customized and heavily integrated environments with over 50 interfaces. Some versions are already out of support with Oracle. Business needs are evolving fast and need all the environments to respond to these changes. The environment needs a low cost but high performing support model.
All environments need to be sustained until moved to SAP and finally sun-set and decommissioned.
System and environment interrogated and analysed for complete understanding of the environment, business uses and user profiles.
System stability achieved within the first month of support.
Mechanism established for keeping solution design and environment stable, with a view for freeing up support team to lead development projects.
Change advisory board established.
Highly critical applications
Versions out of support with vendor
Highly customized environments
Need 99.99% uptime
Fast evolving business
Greanalyze managed service solution activated for a period of +14 years. SLA maintained and achieved.
Greanalyze modernization service full life cycle activated for handling over 100 projects of all sizes and complexities.
Out of support applications managed with 100% assurance to client.
Continuous Cost optimization program enabled