Oracle ebs - Managing services, transforming & sun-setting for telecom giant.
GOAL
Industry Telecommunication
IT Landscape in scope:

5 x Oracle applications financials & manufacturing

150 Countries

+3,500 Active users

24x7x365 Global operations in multiple time-zones

99.99% Planned up-time

Very high level of customization

2 x 11.03 and 3 x 10.7 Oracle application instances with multiple-operating units in each. Heavily customized and heavily integrated environments with over 50 interfaces. Some versions are already out of support with Oracle. Business needs are evolving fast and need all the environments to respond to these changes. The environment needs a low cost but high performing support model.

All environments need to be sustained until moved to SAP and finally sun-set and decommissioned.

Actions & Insights

System and environment interrogated and analysed for complete understanding of the environment, business uses and user profiles.

System stability achieved within the first month of support.

Mechanism established for keeping solution design and environment stable, with a view for freeing up support team to lead development projects.

Change advisory board established.

CHALLENGES

Highly critical applications

Versions out of support with vendor

Highly customized environments

Need 99.99% uptime

Need stability

Fast evolving business

Solutions

Greanalyze managed service solution activated for a period of +14 years. SLA maintained and achieved.

Greanalyze modernization service full life cycle activated for handling over 100 projects of all sizes and complexities.

Out of support applications managed with 100% assurance to client.

Continuous Cost optimization program enabled

PROBLEMS

Unstable design risk because of fast evolving business requirements.

Support team relied upon to handle development projects as well.

Out of support applications.

Achievements

+14 years of advisory, manged services, development services provided.

+100 projects delivered

+99.99% planned uptime achieved

Sarbanes Oxley compliance

Full life-cycle achieved from Installation, Modernization, Transformation, Optimization, Managed services, Security, Sun-setting, Merger, Data retention & Decommissioning.

Project scope
A holistic approach to problem solving requires thoroughly identifying opportunities through impact analysis. Greanalyze technology, experience & methodology was activated in the following areas for this project:
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Greanalyze
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Email
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